At Spoko, we strive to make your money transfers as smooth as possible. However, we understand that sometimes circumstances change. Here's what you need to know about cancellations and refunds:
Successfully Completed Transfers
Once a transfer is successfully completed, it cannot be reversed. However, we're here to help if you encounter any issues.
Cancellations
If your transfer hasn't been delivered to the recipient, or if you're experiencing difficulties, please contact our support team. We'll check the transfer status and explore refund options if the transfer was unsuccessful.
Contact us at:
• +44 333 015 4633 (English)
• +48 22 523 46 59 (Russian, Ukrainian)
• Email: support@spoko.app
When contacting us, please provide:
• The phone number used for registration
• Date of the transfer
• Amount of the transfer
Our specialists will review your case and assist with delivery issues or process a full refund if necessary.