Once you've initiated a transfer with Spoko, it's processed quickly to ensure fast delivery. However, we understand that sometimes plans change. Here's what you need to know:
• Cancellation: Due to the speed of our transfers, cancellation may not always be possible once the transfer is sent. However, if you need to cancel, contact our support team immediately, and we'll do our best to assist you.
• Modification: Changes to an existing transfer are not possible after it's been sent. If you need to make changes, the best course of action is to attempt cancellation (if possible) and then create a new transfer with the correct details.
• Refunds: If a transfer cannot be completed for any reason (e.g., incorrect recipient details), we'll refund the money to your account, typically within 3-5 business days.
To avoid the need for cancellations or modifications, always double-check all details before confirming your transfer. If you have any questions or concerns about a transfer, don't hesitate to reach out to our support team. We're here to ensure your money transfer experience is as smooth as possible.