If you've encountered this issue, don't worry. Here's what to do:
1. Check the Transfer Status: Log into your Spoko account and review the transaction history. Look for the status of your transfer.
2. Allow Some Processing Time: Sometimes, transfers can take a bit longer due to bank processing times. Wait for up to 24 hours before taking further action.
3. Verify Recipient Details: Double-check that you entered the correct recipient information, including their full name and account number.
4. Contact Spoko Support: If the issue persists after 24 hours, reach out to our customer support team. We're here to help!
• Use the in-app chat feature
• Email us at support@spoko.app
• Call us at +48 22 523 46 59 (Russian/Ukrainian) or +44 333 015 4633 (English)
5. Provide Transaction Details: When contacting support, have your transaction ID and any relevant information ready to help us investigate quickly.
Rest assured, we'll work diligently to resolve any issues with your transfer and keep you informed throughout the process.