Refund processing times:
• For Visa or MasterCard payments: 3-7 business days (excluding weekends)
• The exact delivery time depends on your bank's processing
If you haven't received your refund within 7 business days, please contact us.
Special Refund Situations
In rare cases, your bank may confirm the debit of funds after our request time has closed. If this happens, your transaction status will show as "DECLINED," and we'll need to process a refund.
For these situations:
1. Email us at support@spoko.app
2. Include your registration phone number, transfer date, and amount
3. We'll process the refund instantly and send you a confirmation email
Remember, even if you've requested a refund, you can still proceed with new transfers as usual. We're here to ensure your experience with Spoko remains positive and hassle-free.