Unfortunately, your account could be blocked by the security service & software due to suspicious activity.
If your account was blocked before the verification of the documents you can do the verification and wait for the decision of the Spoko Security Department.
If your account was already blocked, then unfortunately this is the final decision. SPOKO cannot change the decision of the security service or somehow influence this situation.
If you have any doubts please contact us at: support@spoko.app