Depending on the beneficiary's bank, in some cases, the processing of the transfer may take additional time. This means that the recipient may receive your transfer later than you received confirmation that the transfer was sent.
If you have any questions regarding checking the status of your transfer, please contact us by email email@example.com or via chat in our application (to register a request, please write in the message: the phone number that you indicated during registration, the date \ the amount of this transfer).
We also have an incoming call line +44 333 015 4633 (English) or
+48 22 523 46 59 (Russian/Ukrainian).
The customer service is available from Monday to Friday, from 9:00 to 21:00 (CET) and on weekends from 9:00 to 16:00 (CET).